ABM and ABX

We Turn Target Accounts Into Pipeline and Renewals

Account-based marketing for B2B software companies, built to keep running after the deal. One account view across marketing, sales, and customer success, from first touch through renewal. Also called ABX.

Account list lives in a spreadsheet

Your list is a sheet, and nothing writes back

A BDR works the list by hand, outcomes stay in their notes, and the system never learns which signals converted.

One contact, one channel

You are running account marketing at a single person

Forrester puts the typical B2B decision at around 22 stakeholders. Most programs reach one of them.

Everything stops at signature

The account disappears the moment the deal closes

Customer success inherits an account with no context, expansion gets worked from memory, renewal arrives as a surprise.

Four jobs. The list comes first.

Build the account list

Build the account list

Tiered accounts from fit and live signals, refreshed on a cadence.

Map the buying committee

Map the buying committee

Every role that touches the decision, not the first one to reply.

Run paid and outbound together

Run paid and outbound together

Same accounts, same week. Ads warm the committee; outbound opens it.

Report past the close

Report past the close

Reached, engaged, won, onboarded, expanded, renewed.

Most programs stop halfway.

Every target account moves through eight stages. ABM covers the first five.
ABX keeps the same list, signals and reporting running through all eight.

Same list. Same signals. Same report. The account record does not reset at signature.

Account-Based Services We Deliver

Account list and tiering

Accounts scored on fit and live signals, sorted into tiers, refreshed on a cadence.

  • Targeting
  • Scoring
  • Segmentation

Multi-threaded account campaigns

Paid and outbound at the same accounts, reaching every role on the committee.

  • Paid media
  • Outbound
  • Creative

Lifecycle reporting and expansion signals

One account view across marketing, sales, and customer success.

  • Reporting
  • Expansion
  • RevOps
Economic Buyer

Economic Buyer

Wants the business case and the downside risk. Rarely reads your feature page.

Champion

Champion

Already sold internally. Needs ammunition to carry the room without you present.

Technical Evaluator

Technical Evaluator

Reads the docs, tests the claims, and decides quietly whether you are credible.

Procurement

Procurement

Arrives late, compares on price, and can stall a decision everyone already made.

Built in public. Yours to keep.

Account review

Your list, committee coverage, and what happens after close.

List and tiers

Sales signs off before media spends anything.

Campaigns live

Two-week cycles, adjusted against account movement.

Hand Over

Tiering logic documented, every audience in your own accounts.

Frequently asked questions

What is ABX?

Account-based experience is a go-to-market strategy that applies account-based targeting and orchestration across the full customer lifecycle, from first touch through onboarding, expansion and renewal. Demandbase defined the term in 2021. The practical difference from ABM is that marketing, sales and customer success work from one account view rather than handing off at signature.

What is the difference between ABX and ABM?

ABM is a targeting strategy focused on winning named accounts. ABX is a lifecycle strategy that keeps the same list, signals and reporting running after the deal closes. ABM asks which accounts to target. ABX asks what happens to those accounts at every stage, including the stages after they become customers.

Is ABX just a rebrand of ABM?

Partly, and the criticism is fair when a team changes the acronym and keeps the same programs. The operational test is simple: does your account reporting stop at the opportunity, and does customer success see the same account view marketing does? If the answer is no to the second, you are running ABM with a new label.